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When the PSP system screen has been physically damaged or cracked, it may be visible (i.e., damage to the plastic, outer housing) or not visible unless the LCD screen is powered on (meaning the LCD screen is cracked). In some cases the backlight is also damaged causing the screen to go dark and be extremely hard to see. In these instances, your PSP system would been deemed as out of warranty by the manufacterer. Don’t worry, www.VideoGame911.com will get you back in the game quickly. If you think your PSP system is damaged, please Submit a repair order